Unmatched Service Support

At Zome, we are passionate about keeping our customers happy even after they have purchased one of our products. We believe that our products will last a lifetime if they are installed properly and have an extensive aftersales service team nationally. Each of the team members bear many years of experience working across all our products and brands. This award winning team are passionate about delivering great service to our clients.

Warranty Service

Zome products have been manufactured under the highest standards of quality and workmanship. All Zome products are backed by a 10 years warranty. Additional Zome product warranties are listed below.

Zome products have been manufactured under the highest standards of quality and workmanship. All Zome products are backed by a 10 years warranty. Additional Zome product warranties are listed below.

Product warranties are listed as per below table.

Product Warranty Period
CP fittings/ Faucet/ Diverters/ Concealed bodies/ Wall Mixer/ Basin Mixer 10 Years
Cistern Internal Fittings/ PVC Cistern 02 Years
Exposed cistern, Concealed cistern, Seat Cover and Flush Plate etc 01 Year Warranty for Residential and 06 months for Commercial purpose
ABS & Brass-Overhead Shower/ Rain shower/ Hand shower& Health Faucets. 01 Years
All Flush valves/ PressmaticTaps internal assembly 02 Years
Kitchen sink SS 304 grade 10 Years
Accessories, Flexible Hose Pipe, Holder 01 Years
Bath accessories 304 & Brass 01 Years

Note: Zome will not entertain for any warranty claims or any technical support if the product is purchased from any e-commerce website.

  • The warranty will be applicable from date of purchase.

  • The customer must produce the GST paid invoice/ warranty card in original to avail warranty service.

  • The warranty is not applicable for rubber parts It is applicable only to Body, Chrome and cartridge.

  • Kitchen sink SS 304 grade (Warranty: 10 Years against any manufacturing defect for Residential installation and 5 years for Commercial Installation) The warranty is not applicable for the accessories that come along with the sinks.

  • Do not allow cleaners containing petroleum distillates to remain in contact with plastic surface for long period of time.

  • Clean the outside surface of the Polypropylene product with mild soap and warm water wipe the entire surface completely dry with a clean and soft cloth.

  • Every product has limitations and in time may deteriorate from handling, cleaning or exposure to atmospheric conditions such as extreme climate, pollution and proximities to the salt water, umidity and ultraviolet rays. Eventual transition is therefore not a defect but a normal process which is unavoidable. Proper care would ensure that these products lasts a longer period.

  • There is not major trouble shooting required for ceramic products but if a case arises please contact ZOME.

  • ZOME stainless sinks or accessories are warranted against manufacturing defects.

  • Imported items are not in warranty.

  • Its best to clean all the Sanitary, Faucets, Allied and Bathroom Accessories products once a week with Mild soap and Warm water.

  • The company gives no other written or verbal warranty and is not liable for direct, indirect or any damages (including loss of profits). The discretion of the company, whether the product should be repaired or replaced, will be undisputed and applicable/ binding to/ on the customer.

  • If the company receives a notice of any such defect during the warranty period, a company official will inspect the product first then it will either repair or replace the defective product or part of product. The customer should bring along the proof of purchase without dismantling the product in any way.

  • In case of any dispute, this warranty is subject to Jurisdiction of Hyderabad court only.

  • Warranty claims: To initiate a claim write to ZOME at the address mentioned, along with the proof of purchase or contact the dealer.

  • Do not use abrasive cleaners, caustic detergents, Acids or solvents and product containing Chlorine can severely damage fittings in the product which may lead to leakage and property damage.

  • In case of damage due to salt water or waste in the pipe line, additional charges will be applicable.

  • Service charges will be applicable for every visit. except for manufacturing defects.

  • Zome plumbing fixtures are warranted free of any manufacturing defects.

  • Zome is not liable to pay for any civil or construction work or consequential expenses or damages during installation of any new products or replacement/repair of old products.

  • Any product that is repaired or altered in any manner outside, ZOME would void the warranty.

  • Zome is not liable or shall will not be responsible for any such damage or for improper installation or arising from transportation, alteration, accidents, misuse or lack of proper maintenance.

  • Buy ZOME products from authorised dealers only.

Customer Support

We look forward to hearing from our customers. For product support or other enquiries, contact us by any of the methods below.

Get Help from Experienced Staff

Zome products have been manufactured under the highest standards of quality and workmanship. All Zome products are backed by a 10 years warranty. Additional Zome product warranties are listed below.